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Appeals and Complaints

Appeals against a Refusal Notice issued in response to a request for information must be made in writing to the University Secretary:

 

Mr Graham Donelan

University Secretary

Liverpool Hope University

Hope Park

LIVERPOOL  L16 9JD

E: donelag@hope.ac.uk 

 

Appeals will be acknowledged within five working days.  A full response to the appeal will normally be sent directly to the enquirer within a further ten working days.  In the case of a more complex review, in particular when a public interest test is involved, the timescale may be longer but a response will be issued within thirty days.

Complaints in respect of the University’s Publications Scheme should also be addressed to the University Secretary.

If we are unable to resolve your complaint, or if you are dissatisfied with the outcome of your appeal, you can appeal further to the Information Commissioner, the independent body which oversees the Freedom of Information Act, at the address below:

 

Information Commissioner

Wycliffe House

Water Lane

Wilmslow

Cheshire  SK9 5AF