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Getting Started

Where can I find a PC?

There are Open Access PCs in many locations around the three campuses. Further details are available here.

Does the University have its own Wireless service?

Yes - the University uses the eduroam service. Click here for further details.

What are my responsibilities?

Whenever you logon to the University network, you are agreeing to:-

  • Use the service in a responsible, ethical and lawful manner
  • Not do anything which might be to the detriment of other users

If I am using a University machine, how do I save my work?

 There are two options:
– On your personal  I: drive
– On your USB memory stick

NB: Please be aware that if you save any work on the C: drive of the machine (e.g. in My Documents), this will be irretrievably lost when the machine is logged out.

Where can I print?

  •  Sheppard-Worlock Library - 4 black and white printers, 2 colour printer.
  •  Creative Campus - black and white printers in the Student Success Zone and the Reading Room; black and white and colour printers on the Balcony.
  •  Aigburth Lab - 1 black and white printer, 1 colour printer.

How much does printing cost? (Students Only)

The charges are as follows:-

Black and White  Single Sided  Double Sided Colour Single Sided Double Sided
 A4  5p  8p A4  25p  40p
 A3  10p  N/A A3  50p  N/A

 Posters can be printed via the Varsity Store in the FML building. You will need to have your work on a disk or USB memory stick. Poster pricing:-

  • A2 - £7
  • A1 - £11
  • A0 - £22

 As part of the welcome to the University, new Undergraduate student print accounts are credited with an initial balance of £2.50.

How do I add print credits? (Students Only)

  • Web top-up via MyHope
  • Cash top-up at a print credit station:
    • Sheppard-Worlock Library
    • Student Success Zone (Creative Campus)

What do I do if I have forgotten my Password?

  • Click on the Forgotten Password link in the MyHope login box
  • It will ask you for your email address
  • It will then ask you to answer two security questions
  • You will then be able to input a new password which will come into effect within a couple of minutes

Who do I talk to if I have a problem?

  • If you cannot access an IT service – contact us
  • If your student record is incorrect – contact Student Administration
  • If you have financial issues  - contact Student Finance
  • If you have issues with accessing academic content – contact your Faculty

How do I contact IT Services?

  • In person: visit IT Services Help Point, 1st floor in the Sheppard-Worlock Library (Monday – Friday 8am – 5pm)
  • Email: itshelp@hope.ac.uk
  • Phone: 0151-291-2100  (available 24 x 7)