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Conference Accommodation FAQS

If you are staying on campus and have a question, our FAQs may help.

If not, please contact the Conference and Events Team on 0151 291 3405 or email


What time is breakfast served?                                                                                                                   

If you are staying on a bed and breakfast basis, breakfast is served from 7.30am-9.30am in Fresh Hope or the Cornerstone Cafe unless other specific arrangements have been made. If you are staying on a room only basis there are plenty of opportunities to relax, and enjoy good food. Visit the University Where to eat Webpage for details of where to eat on campus.


What time is check in?                                                                                                                                

Check in is from 2pm, unless alternative arrangements have been discussed and approved in advance.


What time is check out?                                                                                                                              

Delegates are requested to vacate their rooms by 10am and return their room key to our Campuses Main Lodge, or our Conference and Events Office (located in the EDEN Building at Hope Park). Keys not returned to the Conference and Events Office or Main Lodge on your departure day will result in a £30.00 replacement fee per key.


What is the latest time visitors can arrive?

Our Conference and Event Office is staffed 9.00am -5.00pm Monday to Friday (Excluding Public Holiday), outside these hours our Main Lodge is open 24 hours, and will be happy to provide assistance.


Is there Internet access?

Complimentary Wi-Fi is available in your accommodation and across both of our campuses. If you have booked your accommodation as part of a conference or via the Conference Team, you can collect Wi-Fi codes/passwords from the Conference and Events Office or the Main Lodge. For Accommodation booked directly via the Accommodation Office, your Wi-Fi codes are on the front of your key pack.


What facilities are there in the bedrooms?

All bedrooms have tea and coffee making facilities and complimentary tea and coffee packs. Standard rooms also have a small fridge.

Televisions are not provided in all bedrooms, although there are televisions available in most lounge/common room areas.

We have a wide range of bedrooms, which include En-Suite or shared facilities here at Liverpool Hope University. To find detailed information about your bedroom facilities visit our Accommodation Webpage, then simply select your chosen campus and bedroom type.

Towels, bed linen and toiletry/soaps packs are provided in all of our rooms.

Crockery and cutlery are not provided in our halls of residence rooms (Gerald Manley Hopkins, Newman, Teresa or Wesley Hall) or our standard rooms with shared kitchen facility (Angela Hall, Austin Hall, St Angus, St Elphin, St Margaret, St Ethelreada Hall).


Does the University provide a concierge service?

Unfortunately, we do not provide a concierge service. 


Are there laundry facilities?

Campus laundrettes are available by purchasing a pre-pay card from the on-site laundrette (Credit must be paid online). Additionally, if you would like information on nearby laundry facilities, please contact our Conference and Events TeamThe Accommodation Office or visit Liver Laundrettes for the closest facilities.


Is there an emergency number?

In the event of an emergency, please call our 24 hour Campus Service/Security team on:

T: 0151 291 3800/3520 (Hope Park campus)

T: 0151 291 3700/3939 (Creative campus)

For information on fire safety read our Fire Safety Policy.

Furthermore, fire safety information is located on the back of bedroom doors, or wall at the side of the door, and within the In-Room Guest Information.


Is there a medical centre nearby?

Yes, there are a number of medical centres located in close proximity to both campuses: 

South Liverpool Walk in Centre – Tel: 0151 295 9010 - Address: Church Road, Garston, Liverpool, L19 2LW (near Hope Park Campus)

Royal Liverpool University Hospital – Tel: 0151 706 2000 - Address: Prescot St, Liverpool L7 8XP (near Creative Campus) 

Emergency Dental Care Revive Dental Care – Tel: 0161 476 965145 – Address: Everton Road, Liverpool, Merseyside, L6 2EH (near Creative Campus) 


Is smoking permitted?

The University operates a no-smoking policy throughout its premises. In addition to a ban on smoking in enclosed public spaces, smoking is not allowed anywhere on campus except for the designated smoking shelters around the University. Designated smoking shelters can be found on both campus maps. 

Any guests found guilty of smoking in the Halls of Residence or other buildings may incur a fumigation charge of £150 per bedroom/room. Should the University see fit that a whole flat/corridor needs to be fumigated, a charge will be set accordingly depending on the circumstances.


Can I send packages to the venue prior to arriving?

If any items are to be delivered to any University premises for an event, arrangements must be made with the Conference and Events Team beforehand.

We will reasonably endeavour to provide safekeeping of such items, which will nevertheless remain at your own risk, and we will not be held responsible in the event of loss, theft or damage.


Is car parking available on site?

Residential guests attending a conference will be provided with complimentary parking passes (Hope Park only). Please collect your parking pass from your conference registration. Guests arriving prior to conference registration may collect a pass from the Conference and Event Office or the Main Lodge. 

For non-residential visitors there are pay and display machines located around the University campus. Be that as it may, conferences cover the costs of parking, in which case you will be notified and provided with a pass.

Our Hope Park campus offers four pay and display car parks with over 500 spaces in total, including disabled access spaces in each car park.

The Creative Campus has 29 parking spaces, subject to availability. Due to limited parking guests are advised to park at the 500 space Q-Park Royal Liverpool, which is only a few minutes’ walk away. For further details, please find further information at the Parking at Creative Campus Webpage.


How do I travel to the campus by public transport?

All of our campuses are connected to Liverpool City Centre by public transport. There are also shuttle buses running between the Hope Park, Creative and Aigburth Campuses (during term time only). For specific travel information visit our How to Find Us Webpage


Is there a number for a local taxi firm?

Our Conference and Events Team, or Main Lodge will be more than happy to order a taxi for you. Alternatively, if you wish to book for yourself the local taxi firm ‘Alpha’ are contactable on: 0151 722 8888.


Where can I find information for guests with disabilities?

Liverpool Hope University welcomes all guests and is fully accessible. Facilities on both campuses include: 

  • Disabled access car parking spaces in every University car park
  • Induction loop service
  • Accessible meeting and conference rooms, including lecture theatres
  • 24 Disability Discrimination Act (DDA)-compliant bedrooms, including one in the EDEN Suite
  • Disabled access toilets throughout the campuses
  • Information available in alternative formats on request

Furthermore, any inquiries can be confidentially discussed with our Conference and Events Team. Our team will cater for any individual needs best to the Universities ability.


Does the University offer an assisted escape plan for guests with limited mobility?

Yes, our aim is to ensure that guests with any level or type of disability can be assured of their safety at all times. If you require assistance to leave the building in the case of an emergency or evacuation, please inform a Conference and Event representative, a member of staff in the Main Lodge or compete a PEEP’s questionnaire yourself, which can be obtained from the Conference office. If you have booked via the Accommodation Office, there was a place on the booking form to mention any additional assistance required. However, if you did not complete this, please inform a member of the Accommodation Staff on your arrival or for out of hours arrivals a member of the Security Staff will be happy to assist. 


Can I register for a conference online?

Yes, tickets for a small number of conferences (internally organised) are available via Liverpool Hope Universities Online Store. The online store provides a secure and easy to use pathway for purchasing goods and services from the University. 

The store accepts all major debit and credit cards (Visa, Visa Debit, MasterCard credit/debit cards, Visa Electron) with the exception of American Express.

To find out how you can arrange a payment page in the Online Store please contact the Online Store Team on 0151 291 3833.