If you are encountering problems logging on to the above databases, please follow the advice on the crib sheets below:
MyResearch accounts are now available on the ProQuest Government Platform. Please instruct your researchers to move their MyArchive account over to a new MyResearch account. Instructions for moving saved searches and documents from your MyArchive to your MyResearch account can be found here. Dual platform access will be available through September to allow researchers time to make the change. We also encourage you to check out the great enhancements to the House of Commons Parliamentary Papers on the ProQuest Government Platform via our helpful LibGuide and on the HCPP Support Centre Landing Page.
With effect from January 1st 2016, ScienceDirect will no longer support Internet Explorer 8. The most recent IE browser version will however be supported along with the latest version of Chrome of Firefox.
Please contact email@example.com or ask at the Student Support Points if you need any further assistance.
Please access Online Library using the link on the Library webpages. Alternatively, if accessing Online Library via ‘MyHope’, use Firefox or Internet Explorer instead of Chrome.
It’s a good idea to clear your computer’s cookies, cache and saved preferences, as these have sometimes been the cause of error messages.
To do this in:
Go to Tools and select ‘clear recent history’. Tick everything and choose the timeframe to clear (e.g. a day), then click ‘clear now’.
Go to Tools, and select ‘Internet Options’. Under Browsing History select ‘delete’. Tick everything, then click ‘delete’.
Click on the spanner icon and select ‘Settings’. Click ‘show advanced settings’ and under Privacy choose ‘clear browsing data’. Tick everything and choose the timeframe to clear (e.g. a day), then click ‘clear browsing data’.
Close the browser and then re-enter the online resources.
A small number of students are having problems linking to the full text of an article when using Internet Explorer 9; you might want to try using Firefox or Chrome.
If you are still having problems, call the Library on 0151 291 2079 (ground floor Subject Support Point) or 0151 291 2007 (first floor Subject Support Point).
‘E-Books on EBSCO’ and ‘MyiLibrary’ e-books are accessed via the Internet, so can be accessed from Online Library on any internet-enabled device.
Some books are in pdf format, so you will need to download a pdf file reader in order to view them (e.g. Adobe Reader).
E-Books from our collections cannot be read on an Amazon Kindle.
Check out the guides or get help from Library staff
If you need any further assistance please contact firstname.lastname@example.org