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Students with disabilities

What additional services are there to support my study at Hope?

The Library offers a wide range of additional services for students with disabilities. You can download our online guide to library support for disabled students, or alternatively, please see the information below.

To find out whether you are eligible for these services please check your Learning Support Plan. 

Renewal of materials


Book retrieval service

Alternative formats

Specialist equipment/software

Building accessibility

Library support


Renewal of materials

You are allowed to renew items you have borrowed from the library up to six times before we will need to see it in person, provided the item is not reserved by another person. There are four ways to do this for the first three renewals: 

1) Bring your ID card to the Library Help Point and ask a member of staff to renew your items;

2) Telephone the library on 0151 291 2000;

3) Use the library catalogue via 'My Account' (you will need your PIN)

4) Use the self-service machine (you will need your PIN)

For the 4th, 5th and 6th renewals you can only use methods 1) or 2).

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Students who are eligible to claim printing expenses from their funding body should pay for the transaction at the Library Help Point so that a receipt can be obtained (minimum £5)*. You then need to take your receipt and your ID card to the IT Help Desk on the first floor of SWL who will credit your printing account.

*For students based at Creative Campus, please pay for printing at the Library Help Point. A member of staff will contact the IT Help Desk on your behalf to ensure your account is credited. 

Allow 24 hours before checking your printing account to ensure the amount has been credited. 

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Book Retrieval Service

Library staff can retrieve items from the shelves for those who are eligible. This is not an immediate service; the items requested will be available from the reservations collection point within 24 hours.

Requests may be submitted by completing the Disability Book Request Form and returning it by email to

If you are not able to borrow items in person:

Those students who are eligible may ask a support worker, friend or family member to borrow items on their behalf. The support worker, friend or family member must have your ID card and an accompanying letter. The Learning Support Team will arrange this for you.

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Alternative formats

Guides and documents produced by the Library can be made available in alternative formats (eg cream paper, large print). Please ask at the Library Help Point but do allow some time for us to arrange this. All our guides and our documents are available electronically via the library web pages. We can also supply cream paper to use in the photocopiers. Please ask at the Library Help Point.

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Is there any specialist equipment or software available to me? 

CAT Suite

The CAT suite (Computers with Assistive Technology) is located on the ground floor of the library and is available to use by any students with disabilities on a drop-in basis.  The suite is equipped with PCs loaded with JAWS, Inspiration, Read & Write, ZoomText, Dragon and Kurtzweil. This room has an adjustable desk available within the room and a colour printer with coloured paper.

Private study space 004 on the ground floor rear end of the library is loaded with JAWS, Inspirations, Read & Write, ZoomText, Dragon and Kurzweil. There is a large screen monitor, scanner and CCTV available in this room. This room is not available on the online booking system and must be booked at the Library Help Point.

Private study spaces 005 and 006 on the ground floor rear end of the library and are loaded with Inspirations and Kurzweil. These rooms are available on the online booking system. 

Private study space 105 on the first floor rear end of the library is loaded with Inspirations, ZoomText, Dragon, Read & Write and Kurzweil. This room is not available on the online booking system and must be booked at the Library Help Point. This room has an adjustable desk available in the room.

The different types of software are clearly identified on each PC within these spaces.

Inspirations, Read & Write and ZoomText is also available on 5 of the laptops in the library, which can be loaned out from the HCA entrance. 

Inspirations and Read & Write are now available on all the PCs on the ground floor, first floor and in the private study spaces in the library.


CCTV Magnifiers

We have 2 CCTV Magnifiers for enlarging text. One located in the CAT suite and another in private study space 004 on the ground floor of the Sheppard-Worlock Library. 


Audio visual equipment

TVs and DVD players are available in the study carrels on the first floor. Headphones will be required to use the equipment.

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Is The Sheppard-Worlock Library accessible?

The Sheppard-Worlock library is fully accessible, and there is a lift to the first floor. The lift is fitted with an alarm and audible instructions.

If you require access to the Senate room please ask at the Library Help Point. 

All service and information desks are fitted with hearing induction loops and there is a low level section of desk at the Library Help Point.

We have private study spaces for individual private study or for meeting with tutors.  There are 2 larger study carrels available one on the first floor and one of the ground floor. Study spaces can be booked up to 2 weeks in advance by logging into "My Hope" and using the online room booking facility. 

The CAT suite is located on the ground floor of The Sheppard-Worlock Library.

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How can I get help from the library staff?

Library Introduction and Tour

As part of your induction, you will have the opportunity to attend an introduction to the library, its services and resources, including an optional tour. This will give you enough information to enable you to start using the library straight away. Following your introduction to the library, your Faculty Librarian will visit you during your taught subject sessions to give you further details about the library’s information resources.

Subject Support Points

Feel free to speak to your Faculty Librarian on the Subject Support Points for guidance on how to find and use the right information for your work. Each subject has a designated librarian with specialist subject knowledge, with whom you can book an individual tutorial for more in-depth help and support. Your Faculty Librarian’s contact details can be found in the Contact Us section of the library web pages.

Online Support

As well as face-to-face support in the library, you can contact a Faculty Librarian for email support via We also offer a chat service via this email address to help you with quick queries.

Peer Academic Writing Mentor Service

The Writing Mentors can offer one-to-one appointments during term time to all students at both campuses. The Writing Mentors offer friendly support that will help you to develop your own approach to academic writing. For more information visit our webpages or email

Peer Academic Study Skills Service

The Study Skills Mentors offer one-to-one appointments and a variety of workshops during term time to all students, studying at both campuses. The mentors can help with note-taking and critical reading skills, time management skills, presentation tips and exam and revision tips. For more information visit our webpages or email

Network of Hope

St. Mary’s College:

Your Librarians are Zanib Malik and Norra Mahat.

T: 01254 586955



Holy Cross College: 

Your Librarian is Jacqueline Ponka.

T: 0161 762 4519


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