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The Charter

 Library staff are committed to providing all our users with high quality services and facilities, but we can only achieve this in partnership with you. Please help us to help you to make the most of library services and facilities.  This library and learning spaces charter describes the expectations and responsibilities of both parties.

What you can expect from us :

To help us to achieve this, we ask you to:

  • A welcoming environment with a range of study spaces to suit different learning styles
  • Respect the rights of other library users
  • Treat learning environments with care and respect
  • Work in a learning space that matches your study needs e.g. groups in group work or social learning zones and abide by booking system to ensure all students have equal access
  • Check notices for what you can and can’t do in the learning space you are in
  • Use the designated smoking areas and not smoke or vape inside or by the entrance to the library
  • Library staff  treat all library users fairly and with respect and courtesy
  • Provide equality of treatment for all, recognising the differing needs of users
  • Library staff who are identifiable, and whose contact details are available on the library web pages
  • Be polite and courteous to library staff and other library users both in person and online
  • Promptly follow any information provided by staff e.g. in case of fire alarm or building closing
  • Staff and students should carry your University ID card at all times
  • Visitors should bring photographic ID
  • Library staff who work and consult with academic colleagues, to ensure library services match and support teaching, learning and research needs
  • Access to a range of up to date resources, both online and print, with training and support available to help you find the information that you need
  • Students should attend the library introduction and all library sessions that are provided to support your course
  • Staff should attend the library session in the University’s new staff induction programme
  • All library users should ask if you need help, and take advantage of the advice and support that is available
  • Respect the resources provided
  • Information about services and facilities, including changes and developments, through accurate and regularly updated web pages, Facebook and Twitter.
  • Staff and students should check your Hope email account daily for library communication
  • Visitors who have borrowing rights should check the email account provided on your application for library communication
  • Regularly check the ‘My Account’ facility on the library catalogue to keep up to date with your loans, reservations and fines  
  • Ensure your contact details are kept up to date with the University
  • Regularly check the library web pages and social media options to keep up to date with library news and sign up to Library social media sites
  • Easily accessible feedback opportunities in a range of ways, including email, online and physical suggestion boxes.  We will provide timely responses and where necessary refer to other areas of the University e.g. Estates
  • Where appropriate incorporate suggestions into our service planning and delivery 
  • Feedback any comments or suggestions to the library and make use of all available feedback opportunities e.g... Students’ Union, Course reps, Staff Student Liaison Committees, Student Sounding Board
  • Library staff aim to resolve queries when they are raised.  However, if this is not possible, you will be provided with the details of the person your question is being referred to and they will respond promptly
  •   Raise any queries promptly
  •   Familiarise yourself with library 
      rules and regulations

 

  • A clear set of rules & regulations which will be displayed on library web pages and in the libraries

 

  • Monitoring of services and facilities to ensure they are developed to meet user needs

 

 

Rules & Regulations

Security and Safety

  • Users of the libraries should be registered members i.e. staff, students, visitors or sixth formers. Access is also provided to members of
     the constituent libraries of the Liverpool Libraries Together, Sconul Access or any other group that the  Director of Library and Learning Spaces has given
     permission to use the facilities
  • Please note that members of library staff or Liverpool Hope security personnel may ask you for proof of membership or right to use the library
  • Staff and students will be required to show your ID card to gain admission to Liverpool Hope libraries. Failure to produce your ID card is monitored and you may be refused entry. Your card is also required to borrow any material

  • Visitors or those not possessing a valid Hope ID card must show other approved proof of membership and sign in to gain access 
  • Do not allow others to use your ID card to enter the library
  • Visitors or those not possessing a valid Hope ID card must show other approved proof of membership in order to gain access
  • Lockers are provided in The Sheppard-Worlock Library.  Liverpool Hope takes no responsibility for items left in lockers
  • The Library Service takes no responsibility for personal belongings so please take care of your bags, laptops, coats and other belongings. Do
     not leave them unattended at any time or use them to reserve a study space or PC
  • Users should leave the building immediately by the nearest fire exit if the fire alarm sounds or follow instructions given by a Fire Marshall.  Please wait at one of the designated fire assembly points until you have been told that you can re-enter the building
  • Users should leave any section of the library when requested by a member of staff
  • Membership of the library can be withdrawn or suspended in relation to theft, misbehaviour, debt, damage, etc.

 

Respect your learning environment

  • The Sheppard-Worlock Library has designated Silent, Quiet and Group work areas, please respect other library users by choosing the correct zone for the type of work you are undertaking

  • Because of the rare and delicate nature of some of the materials held in the Special Collections vault there may be a need to have handling
    training and guidance before using these materials. Click here for more information

  • The Computer Assisted Technology (CAT Suite) houses specialist equipment to support students with a disability.  This space should not be used by
    students who have not had this need identified in a Learning Support Plan

  • Mobile devices should be used with consideration for other library users and following the guidance given for the space you are working in
    e.g. phones should be switched off in Silent areas

  • Drinks in bottles or cups with lids are permitted in the library. A drinking water cooler is available in Chapters café

  • The consumption of food should primarily be in Chapters café, please refer to signage in other areas of the library for further guidance. 
    Library users can bring their own food such as sandwiches or salads to eat in Chapters cafe, however this does not include hot food including takeaways such as chips or pizzas which cannot be brought into any part of the library

  • The Honours room is restricted to honours level students only and users of this space may be asked to provide identification. In order to
    obtain the door access code from staff at the Security or Library Help Point you must produce a valid honours ID card. Please do not give this code to other students. You must not prop open the door

  • The Post Graduate Space is restricted to academic staff, taught Masters and research students only and users of this space may be asked to provide identification. In order to obtain the door access code from staff at the Security or Library Help Point you must produce a valid ID card. Please do not give this code to other students. You must not prop open the door

  • Please follow the guidance provided when using the room booking system

  • Users may bring children when visiting the library but they should only be in the library for short periods of time for example to
     collect or return some books and should avoid the Silent and Quiet Study areas.  An adult must be supervising the child at all times and
     under 16 year olds must leave the library by 9pm. If the child is disturbing other library users you could be asked to leave the library

  • In line with University policy smoking and vaping is not allowed within the libraries or learning spaces and outside the entrance to The
    Sheppard-Worlock Library. Please use one of the designated smoking areas

 

Protecting and updating your data

  • Liverpool Hope University is legally bound by Data Protection legislation. Your information will not be used or disclosed to other
    readers, including family members
  • You are responsible for all items borrowed on your ID card and you should not allow anyone else to borrow, renew or pay fines on your card.
     Under exceptional circumstances e.g. sickness you can provide written consent to authorise a designated person to act for you
  • Do not borrow material on anyone else's card
  • You must notify the library immediately if you lose your card. A £5 charge is made for a replacement, unless the card was stolen, in which
     case a police crime number is required to enable the charge to be waived
  • Do not leave library catalogue computers or the room booking PC logged on to your personal account

 

Financial and Legal

  • You are responsible for fines accrued on your record  If you owe over £5.00 you will be unable to renew materials or borrow further
    material until the debt is reduced to £5.00 or below
  • Outstanding debt or the non-return of material may result in a warning and then the withdrawal of borrowing rights
  • Students must return all items that have bene borrowed and pay off any fines accrued before graduation
  • If you are a member of staff or visitor you will be prevented from renewing your membership if there are outstanding loans or debts to the
    library when your membership expires
  • You are advised to use all credits on your network printing and photocopying account, as there will be no refund of credit remaining at
    the end of your course
  • All photocopying, printing or scanning undertaken must abide by the advertised current copyright legislation and licence

Use of IT Facilities

  • All users of the University's Information Technology facilities have an obligation to use the resources in a responsible, professional, ethical and lawful manner. Details of the “Acceptable Use” and "Information Security” Policies can be found on the IT Services Webpage.

  • Do not use PC desktop to store your work as these are cleared every time the PC is logged or switched off and you will not be able to retrieve
    your work.  Please save your work to either your network (I:) drive or a pen drive

  • Please do not leave a PC logged in to your account when you are not using the computer

Notice on inappropriate behaviour

  • Our colleagues are here to help you, and we are committed to helping resolve any problems or queries you might have. Liverpool Hope values a respectful, collegial and supportive environment for all members of the community. Therefore, verbal or physical abuse, aggressive or other inappropriate behaviour will not be tolerated. Serious or repeated failure to abide by the Library Services Student Charter and Rules and Regulations will result in appropriate disciplinary action being taken in line with the University's Code of Student Discipline.

 

Donations

The libraries of Liverpool Hope University welcome donations of academic books from current and former members of staff and students. However, it is important to ensure that any material donated is:

• Relevant to the teaching and research interests of the institution

• In excellent condition

• Current e.g. the most recent edition of a textbook

If you wish to donate books to our libraries please contact the relevant Faculty Librarian. 

Please note, that unfortunately we cannot accept your donation without prior discussion with the relevant Faculty Librarian. If possible a list of items should be provided.

Staff on the Library Help Point and Security Points will only accept donations that have been authorised in advance by a Faculty Librarian. Having received donated material, if it is later found that books are not suitable, or duplicate existing stock in our collections, the University reserves the right to dispose of donated books either for income generation (e.g. book sales or by recycling schemes).

Any income generated from re-sale of books will either be used to support the future activities of Liverpool Hope University Libraries or donated to the University’s charity – Global Hope.

Larger donations must be approved by the Director of Library and Learning Spaces

Development Plan

Working with Library Steering the Library team created a Library Development Plan to cover the period 2015-2020.  The plan provides the vision, values and key themes that will shape the development and enhancement of Library Services.

The key themes are:

-Developing and Exploiting Collections

-Enhancing the Library Experience for All

-Facilitating and Supporting Skills Development

-Providing High Quality Learning Spaces

-Continual Enhancement through Technology

-To Advance Support and Facilities for Researchers

 

Action plans have been devised to operationalise these targets and regular progress reports will be presented to Library Steering.

The Charter

 Library staff are committed to providing all our users with high quality services and facilities, but we can only achieve this in partnership with you. Please help us to help you to make the most of library services and facilities.  This library and learning spaces charter describes the expectations and responsibilities of both parties.

What you can expect from us :

To help us to achieve this, we ask you to:

  • A welcoming environment with a range of study spaces to suit different learning styles
  • Respect the rights of other library users
  • Treat learning environments with care and respect
  • Work in a learning space that matches your study needs e.g. groups in group work or social learning zones and abide by booking system to ensure all students have equal access
  • Check notices for what you can and can’t do in the learning space you are in
  • Use the designated smoking areas and not smoke or vape inside or by the entrance to the library
  • Library staff  treat all library users fairly and with respect and courtesy
  • Provide equality of treatment for all, recognising the differing needs of users
  • Library staff who are identifiable, and whose contact details are available on the library web pages
  • Be polite and courteous to library staff and other library users both in person and online
  • Promptly follow any information provided by staff e.g. in case of fire alarm or building closing
  • Staff and students should carry your University ID card at all times
  • Visitors should bring photographic ID
  • Library staff who work and consult with academic colleagues, to ensure library services match and support teaching, learning and research needs
  • Access to a range of up to date resources, both online and print, with training and support available to help you find the information that you need
  • Students should attend the library introduction and all library sessions that are provided to support your course
  • Staff should attend the library session in the University’s new staff induction programme
  • All library users should ask if you need help, and take advantage of the advice and support that is available
  • Respect the resources provided
  • Information about services and facilities, including changes and developments, through accurate and regularly updated web pages, Facebook and Twitter.
  • Staff and students should check your Hope email account daily for library communication
  • Visitors who have borrowing rights should check the email account provided on your application for library communication
  • Regularly check the ‘My Account’ facility on the library catalogue to keep up to date with your loans, reservations and fines  
  • Ensure your contact details are kept up to date with the University
  • Regularly check the library web pages and social media options to keep up to date with library news and sign up to Library social media sites
  • Easily accessible feedback opportunities in a range of ways, including email, online and physical suggestion boxes.  We will provide timely responses and where necessary refer to other areas of the University e.g. Estates
  • Where appropriate incorporate suggestions into our service planning and delivery 
  • Feedback any comments or suggestions to the library and make use of all available feedback opportunities e.g... Students’ Union, Course reps, Staff Student Liaison Committees, Student Sounding Board
  • Library staff aim to resolve queries when they are raised.  However, if this is not possible, you will be provided with the details of the person your question is being referred to and they will respond promptly
  •   Raise any queries promptly
  •   Familiarise yourself with library 
      rules and regulations

 

  • A clear set of rules & regulations which will be displayed on library web pages and in the libraries

 

  • Monitoring of services and facilities to ensure they are developed to meet user needs

 

 

Rules & Regulations

Security and Safety

  • Users of the libraries should be registered members i.e. staff, students, visitors or sixth formers. Access is also provided to members of
     the constituent libraries of the Liverpool Libraries Together, Sconul Access or any other group that the  Director of Library and Learning Spaces has given
     permission to use the facilities
  • Please note that members of library staff or Liverpool Hope security personnel may ask you for proof of membership or right to use the library
  • Staff and students will be required to show your ID card to gain admission to Liverpool Hope libraries. Failure to produce your ID card is monitored and you may be refused entry. Your card is also required to borrow any material

  • Visitors or those not possessing a valid Hope ID card must show other approved proof of membership and sign in to gain access 
  • Do not allow others to use your ID card to enter the library
  • Visitors or those not possessing a valid Hope ID card must show other approved proof of membership in order to gain access
  • Lockers are provided in The Sheppard-Worlock Library.  Liverpool Hope takes no responsibility for items left in lockers
  • The Library Service takes no responsibility for personal belongings so please take care of your bags, laptops, coats and other belongings. Do
     not leave them unattended at any time or use them to reserve a study space or PC
  • Users should leave the building immediately by the nearest fire exit if the fire alarm sounds or follow instructions given by a Fire Marshall.  Please wait at one of the designated fire assembly points until you have been told that you can re-enter the building
  • Users should leave any section of the library when requested by a member of staff
  • Membership of the library can be withdrawn or suspended in relation to theft, misbehaviour, debt, damage, etc.

 

Respect your learning environment

  • The Sheppard-Worlock Library has designated Silent, Quiet and Group work areas, please respect other library users by choosing the correct zone for the type of work you are undertaking

  • Because of the rare and delicate nature of some of the materials held in the Special Collections vault there may be a need to have handling
    training and guidance before using these materials. Click here for more information

  • The Computer Assisted Technology (CAT Suite) houses specialist equipment to support students with a disability.  This space should not be used by
    students who have not had this need identified in a Learning Support Plan

  • Mobile devices should be used with consideration for other library users and following the guidance given for the space you are working in
    e.g. phones should be switched off in Silent areas

  • Drinks in bottles or cups with lids are permitted in the library. A drinking water cooler is available in Chapters café

  • The consumption of food should primarily be in Chapters café, please refer to signage in other areas of the library for further guidance. 
    Library users can bring their own food such as sandwiches or salads to eat in Chapters cafe, however this does not include hot food including takeaways such as chips or pizzas which cannot be brought into any part of the library

  • The Honours room is restricted to honours level students only and users of this space may be asked to provide identification. In order to
    obtain the door access code from staff at the Security or Library Help Point you must produce a valid honours ID card. Please do not give this code to other students. You must not prop open the door

  • The Post Graduate Space is restricted to academic staff, taught Masters and research students only and users of this space may be asked to provide identification. In order to obtain the door access code from staff at the Security or Library Help Point you must produce a valid ID card. Please do not give this code to other students. You must not prop open the door

  • Please follow the guidance provided when using the room booking system

  • Users may bring children when visiting the library but they should only be in the library for short periods of time for example to
     collect or return some books and should avoid the Silent and Quiet Study areas.  An adult must be supervising the child at all times and
     under 16 year olds must leave the library by 9pm. If the child is disturbing other library users you could be asked to leave the library

  • In line with University policy smoking and vaping is not allowed within the libraries or learning spaces and outside the entrance to The
    Sheppard-Worlock Library. Please use one of the designated smoking areas

 

Protecting and updating your data

  • Liverpool Hope University is legally bound by Data Protection legislation. Your information will not be used or disclosed to other
    readers, including family members
  • You are responsible for all items borrowed on your ID card and you should not allow anyone else to borrow, renew or pay fines on your card.
     Under exceptional circumstances e.g. sickness you can provide written consent to authorise a designated person to act for you
  • Do not borrow material on anyone else's card
  • You must notify the library immediately if you lose your card. A £5 charge is made for a replacement, unless the card was stolen, in which
     case a police crime number is required to enable the charge to be waived
  • Do not leave library catalogue computers or the room booking PC logged on to your personal account

 

Financial and Legal

  • You are responsible for fines accrued on your record  If you owe over £5.00 you will be unable to renew materials or borrow further
    material until the debt is reduced to £5.00 or below
  • Outstanding debt or the non-return of material may result in a warning and then the withdrawal of borrowing rights
  • Students must return all items that have bene borrowed and pay off any fines accrued before graduation
  • If you are a member of staff or visitor you will be prevented from renewing your membership if there are outstanding loans or debts to the
    library when your membership expires
  • You are advised to use all credits on your network printing and photocopying account, as there will be no refund of credit remaining at
    the end of your course
  • All photocopying, printing or scanning undertaken must abide by the advertised current copyright legislation and licence

Use of IT Facilities

  • All users of the University's Information Technology facilities have an obligation to use the resources in a responsible, professional, ethical and lawful manner. Details of the “Acceptable Use” and "Information Security” Policies can be found on the IT Services Webpage.

  • Do not use PC desktop to store your work as these are cleared every time the PC is logged or switched off and you will not be able to retrieve
    your work.  Please save your work to either your network (I:) drive or a pen drive

  • Please do not leave a PC logged in to your account when you are not using the computer

Notice on inappropriate behaviour

  • Our colleagues are here to help you, and we are committed to helping resolve any problems or queries you might have. Liverpool Hope values a respectful, collegial and supportive environment for all members of the community. Therefore, verbal or physical abuse, aggressive or other inappropriate behaviour will not be tolerated. Serious or repeated failure to abide by the Library Services Student Charter and Rules and Regulations will result in appropriate disciplinary action being taken in line with the University's Code of Student Discipline.

 

Donations

The libraries of Liverpool Hope University welcome donations of academic books from current and former members of staff and students. However, it is important to ensure that any material donated is:

• Relevant to the teaching and research interests of the institution

• In excellent condition

• Current e.g. the most recent edition of a textbook

If you wish to donate books to our libraries please contact the relevant Faculty Librarian. 

Please note, that unfortunately we cannot accept your donation without prior discussion with the relevant Faculty Librarian. If possible a list of items should be provided.

Staff on the Library Help Point and Security Points will only accept donations that have been authorised in advance by a Faculty Librarian. Having received donated material, if it is later found that books are not suitable, or duplicate existing stock in our collections, the University reserves the right to dispose of donated books either for income generation (e.g. book sales or by recycling schemes).

Any income generated from re-sale of books will either be used to support the future activities of Liverpool Hope University Libraries or donated to the University’s charity – Global Hope.

Larger donations must be approved by the Director of Library and Learning Spaces

Development Plan

Working with Library Steering the Library team created a Library Development Plan to cover the period 2015-2020.  The plan provides the vision, values and key themes that will shape the development and enhancement of Library Services.

The key themes are:

-Developing and Exploiting Collections

-Enhancing the Library Experience for All

-Facilitating and Supporting Skills Development

-Providing High Quality Learning Spaces

-Continual Enhancement through Technology

-To Advance Support and Facilities for Researchers

 

Action plans have been devised to operationalise these targets and regular progress reports will be presented to Library Steering.