International Fees and Collections FAQ 2013/14

Can I send money to the University to cover my living expenses?Liverpool Hope remains one of the most affordable universities in England for international students

No - overpayment of fees to the University is not permitted as this could contravene UK money laundering regulations. Payments designated to cover personal living expenses must not be submitted to the university as these cannot be refunded within the UK. Overpayment of fees can only be refunded to the source bank in the country of origin.

 

In what circumstances can I be refunded my deposit payment?

The deposit that you pay before your place is confirmed at Liverpool Hope University will only be refunded if your visa is refused and we have seen a copy of the visa refusal letter. In no other circumstances can this money be returned to you.

 

Methods of paying your fees

Students who wish to make payments from overseas often lose money to fluctuating exchange rates, expensive bank charges and unforeseen card charges.

Using the free service provided by Western Union Business Solutions to make payment in your local currency helps eliminate these problems and ensures that the University receives 100% of the payment you send.

The service guarantees you an exchange rate for 72 hours to give you time to make the payment using your internet, telephone or local bank, and you will be notified as soon as your payment is received to give you piece of mind.

Click here to access the service.

Please note this service is open to students wishing to pay in British Pounds, including domestic students.

If you have any queries or problems please contact Western Union’s dedicates student support helpline on +44 (0)1733 294459 or email education@westernunion.com

If you are already in the UK you can pay by direct debit which is the preferred method. However we do accept most major credit/debit cards (including Visa, MasterCard and Maestro but not American Express) cheques, bankers drafts and postal orders made payable to Liverpool Hope University.

 

Payment made to agents

Please ensure that if you make any payment to an agent acting on behalf of Liverpool Hope University you obtain a receipt for the amount given. Receipts for payments made to an agent will be required when you register.

 


‌What happens if my payments are late or are unable to keep to a payment plan?


‌You need to contact the Finance Office either in person or by telephoning 0151 291 3339 to speak to one of our experienced advisors who will try and agree a payment plan with you that is beneficial to both yourself and the university. If you are unable to agree a payment plan, the Policy on Student Debt is activated and your IT facilities will be withdrawn which will affect all your Hope online learning resources. For your information there is an up to date account balance which is always available on your University portal. A further breach of a payment or continued failure to make an agreement will result in the withdrawal of all rights and de-registration from the University. One week's notice will be given before de-registration is effected. The University will then put any outstanding debts in the hands of an outside agency that will actively pursue the debts through the courts and any additional costs incurred will be added to your account. In order to maintain the high quality of teaching, University facilities and to be fair to paying students we will always act to recover debts.

 

‌When do I have to pay my accommodation fees?

Students can pay the accommodation charge in full before arrival at Liverpool Hope University.

Students who do not choose to pay the full charge in advance are required on arrival at Liverpool Hope to visit the Finance Office to make an initial payment (approximately 15% of the total residence charge) and agree one of the following payment plans for the balance.

Payment Plan Option 5 – five monthly payments from October 2012 to February 2013.

Payment Plan Option 3 – three payments in October 2012, January 2013 and April 2013.

You can pay the instalments either by Direct Debit, Credit/Debit card or by post-dated cheque.

If you are not on one of our standard 36, 42 or 43 week contracts you need to contact the Finance Office to discuss your payment options.

 


‌When do I have to pay my tuition fees?

For International students starting their studies from September 2012 they need to pay a non-refundable deposit of £3,000 which is deducted from your fees into our account and our Admissions team will then send a letter confirming the student’s place at the University. On arrival at Liverpool Hope the student needs to pay 50% of the balance of the fees with the remaining 50% balance to be paid within three months. If you wish to pay all your fees to the University before you arrive you can claim a discount as detailed below.

£1,000 for full payment received by 1st September 2012.