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Postgraduate Home, EU & Islands Fees and Collections FAQ 2016/17

Methods of paying your tuition and accommodation fees

You can pay by direct debit which is the preferred method. However we do accept most major credit/debit cards (including Visa, MasterCard and Maestro but not American Express), cheques, banker's drafts and postal orders made payable to Liverpool Hope University.


What can I do if I am having difficulty paying my fees?

If you are experiencing difficulties in paying tuition or accommodation fees you should seek help at the earliest possible opportunity. Initially you should make an appointment with the student funds team by contacting the service desk in the Gateway to Hope Building. They will be able to provide general advice as well as information about any additional funding that may be available. You may also want to speak to a personal tutor or the Students' Union for support and advice. It is important that you keep the Student Finance team fully aware of developments which allows them to make informed decisions.


What happens if my payments are late or are unable to keep to a payment plan?

You need to contact the Finance Office either in person or by telephoning 0151 291 3339 to speak to one of our experienced advisors who will try and agree a payment plan with you that is beneficial to both yourself and the university. If you are unable to agree a payment plan, the Policy on Student Debt (see Policies) is activated and your IT facilities will be withdrawn which will affect all your Hope online learning resources. For your information there is an up to date account balance which is always available on the student records management system. A further breach of a payment or continued failure to make an agreement will result in the withdrawal of all rights and de-registration from the University. One week's notice will be given before de-registration is effected. The University will then put any outstanding debts in the hands of an outside agency that will actively pursue the debts through the courts and any additional costs incurred will be added to your account. In order to maintain the high quality of teaching, University facilities and to be fair to paying students we will always act to recover debts.

Please note that, for students in Halls of Residence, the Accommodation Contract applies and paragraph 11.2 states that the University reserves the right to terminate the Accommodation Contract if the student fails to make any payment that is due and payment is overdue by 30 days or more. Any outstanding accommodation charge debt at the end of the license period will be pursued through the external debt collection agency.


What should I do if I am being sponsored?

You should contact your sponsor and ask them to confirm in writing to Liverpool Hope University that they are sponsoring you and the total amount of fees they are paying for the academic year. Please note that we need a new letter for every academic year of study and until we have received this letter then the student remains responsible for their own fees.


When do I have to pay my accommodation fees?

Students can pay the accommodation charge in full before arrival at Liverpool Hope University. Payment should be made through the on-line accommodation payment facility that will be available through your Student Record Management system (SRM) from around the middle of August 2016 (details of how to access this will be sent to you nearer the time). If you do not have access to a computer, payments can be made at the Finance Office at Hope Park or by telephoning 0151 291 3339 during the hours of 9.00am to 5.00pm, Monday to Friday and can be made by cash, cheque or credit/debit card, such as Delta, Maestro, Visa and MasterCard.

Students who do not choose to pay the full charge in advance are required to make an initial payment (approximately 15% of the total residence charge) before arrival and agree one of the following payment plans for the balance. Again, the initial payment and the payment plan should be set up using the on-line accommodation payment facility. 

1. Initial payment of 15% - the remainder to be paid in five monthly payments from October 2016 to February 2017, by one of the methods detailed above

2. Initial payment of 15% - the remainder to be paid in three payments in October 2016, January 2017 and April 2017, by one of the methods detailed above

3. No initial payment - the full balance to be paid in three payments in October 2016, January 2017 and April 2017, by one of the methods detailed above

You can pay the instalments either by Direct Debit, Credit/Debit card or by post-dated cheque.

N.B. PGCE Students who are in receipt of a Training Bursary can apply to pay by monthly instalments from their Training Bursary.


When do I have to pay my tuition fees?

Postgraduate students need to pay one third of their total fees as the initial payment and then pay the balance over 5 months from October to February (September starters only).