Find Your Course
Liverpool Hope Logo
Section Menu

The Student Voice at Liverpool Hope University

Liverpool Hope seeks to work in partnership with our students to offer them the best possible student experience. We seek to do this in dialogue, staff being responsive and empathetic to students’ needs, whilst giving them the opportunity to flourish in a challenging academic environment.

 

The corporate plan 12-16 states:

‘Hope is committed to being a collegium in which students and staff work closely together, enjoying the benefits of a University environment in which we know one another and engage on a daily basis in discussion and debate. 

At the heart of the University are its scholars and their students.  The University considers it extremely important that effective ways are found to hear the whole students’ voice in order to respond to their concerns and build a supportive learning community. A well-functioning Students’ Union is a vital part of to this endeavour and the University ensures that students are represented in all its major decision-making bodies.’

 The University listens to the voice of its students in a multiplicity of ways some are formal regular opportunities for dialogue whereas others are informal. Many operate through the partnership with the SU whilst others are targeted at groups which do not interact through the SU. Some are focussed purely on quality assurance and others are intended to enhance the student experience. There is essentially a three way dialogue between the student body, the Student Union and the University.

 

Formal opportunities for dialogue

1. Presence of elected SU officers at formal University Committees 

The following University Level committees have representation from elected members of the Student Union sabbatical team:

         University Council

         Senate

         Academic Committee

         Learning and Teaching Committee

         Mission and Values Group

         Student Services Group

         Standing Sub Committee on Assessment

         Library Steering Group.

         Academic Appeals Committee

         Student Finance Group

         Learning Support Funding Panel

         International Focus Group

Terms of reference, membership and minutes of the meetings can be found at

http://www.hope.ac.uk/aboutus/governance/committeesandminutes/committees/

 

2. Presence of elected student representatives at other meetings

The following Faculty/Service Area Level committees have representation from elected Student Representatives.

        Faculty Boards

        Faculty Quality Learning and Teaching Committees

        NOH Student experience and Academic Oversight Committee

 

3. Involvement of Students in Departmental Review

Every department is subject to departmental review approximately every 5 years. The review investigates all aspects of the departments work both teaching and research related. Normally the departmental curriculum is renewed and revalidated as part of this process. The review is conducted by a team of six one of whom is required to be a recent graduate of the department. The review schedule also includes an opportunity for current students to attend a meeting to meet and discuss their experiences with the panel.

The outcomes of the review are presented to the VC and the Dean who is tasked with ensuring that the outcomes are addressed.

 

4. Involvement of students in major modification of awards/approval of new awards

When a department decides to make a major modification to their existing curriculum outside of the Department Review system, the Faculty Quality Learning and Teaching Committee will require the Department to provide them with evidence that a student consultation has taken place before the Committee will indicate to Faculty Board that it is satisfied that any proposed changes should take place. The consultation should take the form of discussions involving the wider student body on this course and the elected student representatives.

The proposal for modification is then taken to Faculty Board which has students as part of its formal membership.

Where a Department wishes to introduce a new award outside of the Departmental Review process a student representative is included on the Programme Approval Panel.

 

5. Involvement of students in the work of academic Departments

Each department at Hope is required to have a Staff Student Liaison committee. Each Committee has a membership which includes a student from each level on each award offered and at least two members of academic staff. Training for student representatives is undertaken by the Student Union with input from the relevant University staff members.

Issues raised at SSLC are dealt with, if the issue is departmental, by direct action by the relevant staff members or if the issue is associated with central university services it is passed to the appropriate service unit for a response.

Minutes of the SSLC are considered at Departmental meetings. Feedback is given to the student body on issues raised at SSLC either in writing on a noticeboard and/or Moodle or verbally at the start of scheduled sessions.

Terms of reference, membership and operating guidelines for SSLC can be found at http://www.hopesu.com/main-menu/advice/course-rep

The Network of Hope has SSLCs at both locations. Membership includes students and staff from all awards in addition to relevant support staff. The minutes of these meetings feed into the NOH Experience and Academic Oversight Committee which in turn reports to L & T Committee.

Student representation at Departmental meetings in encouraged but the details as to how this system operates are decided by the individual departments. There is an understanding that some business in these meetings may need to be reserved but the intention that students should be invited for relevant parts of the meeting.

 ‌‌

6. Involvement of students in the work of university service units

The service units collate student feedback on a regular basis. The process and the means of feedback differs between service units. SSWB have an overarching Student Voice group to review and enhance how service units gather and respond to student feedback.  Outcomes are published in the Student newsletter.  

Details of feedback processes in service units can be found on their website pages at http://www.hope.ac.uk/gateway/students/. There is also an opportunity to give feedback on services on this page. Feedback on the library can also be given at http://www.hope.ac.uk/gateway/library/. The University conducts an annual survey of students following induction.

The service units work closely with the SU on a range of projects each year such as Mental Wealth Week, writing boot camps, etc. There is liaison on a regular basis (monthly) through the SU Vice President Welfare and the Student Advice Worker on individual cases and concerns. A biannual survey of students with Learning Support Plans is run by SDW.

For more information please read our  Student Support and Well-being Newsletter

Student Support and Wellbeing Podcast (November 2015) by This Radio on Mixcloud

 7. Involvement of Students in University level consultation

The University Student Sounding Board is a cross section of the student body who meet together to discuss items of strategic interest to the university, university proposals for developments and university wide issues. Members of the management team are invited by the board to discuss specific items. The Board is chaired by a student.

Read the Student Sounding Board Terms of Reference

 

 8. Annual University level course evaluation surveys

The University surveys the experience of all students each academic year. Level H students are surveyed early in December and Levels C and I in March. Feedback on the outcomes is given verbally in classes ideally the week following the survey and is also made available in written form on Moodle. Reflection on the outcomes of these surveys also forms part of the annual monitoring process in each Department. The outcomes of the surveys are also considered by the Faculty Quality Learning and Teaching Committee and University Learning and Teaching Committee.

 

9. External surveys

In common with all UK HEIs, the University takes part annually (February – April) in the National student survey (NSS) Following publication of the results in August the outcomes are considered at Departmental level and also by the meeting of HODs. The University L & T Committee also considers the outcomes at its first full meeting of the year to reflect on University Level issues; as does the Equal Opportunities Committee with a view to ensuring that any significant differences in responses of specific cohorts are addressed. Each Department is required to have an NSS action plan.

The University NSS results can be found on the Higher Education Funding Council     (HEFCE) website at http://www.hefce.ac.uk/lt/nss/results/2014/

 

Informal Opportunities for Dialogue

 1. Regular scheduled contact between students and a named tutor

One of the key points of The University Learning and Teaching Strategy is that every student meets with a named tutor once a week in a small group. These groups have the fundamental aim of encouraging relationships to develop between students and staff in their department. In the case of combined honours students this will happen in each of their two subjects. This gives all students an opportunity for dialogue with a member of University staff each week.

 2. Regular contact between University and Student Union

The elected officers of the SU meet with the Dean of students on a weekly basis to exchange information about developments and to resolve as many issues as possible on an informal basis.

 3. Involvement of the University in Student Union Forums

The Liverpool Hope Student Union hold monthly forums with their members on a range of issues. When invited appropriate members of the University management team attend these meetings to discuss issues with this section of the student body.

 

Additional Opportunities for Dialogue

In addition to all of the above mechanisms there are a range of local arrangements put in place by individual faculties and service areas. These include student forums, focus groups, ‘you said, we did’ initiatives etc. In the case of major developments for example the integrated curriculum, the change management process and the development of the new L & T strategy, specific plans for student consultation are devised as appropriate.

It is also of note that the Student Union have a wide range of mechanisms and processes for listening to the student voice. These can be found on the SU website hopesu.com

  

Final Note

The most important consideration is that every student has the opportunity and is encouraged to provide feedback on their experience while studying at Hope.  The range of opportunities described above and the flexibility of mechanisms which operate both through the SU and directly with the University mean that students have a choice in the way they make their voice heard. They can also expect to receive a response on issues they raise within a reasonable time.  For some issues, where it would be beneficial for the student body to be aware of the issue and the feedback from the University, mechanisms are available both physically and online to do this effectively.

Revised November 2014

 

The Student Voice at Liverpool Hope

‘The University believes it extremely important that effective ways are found to hear the whole students’ voice in order to respond to their concerns and build a supportive learning community: A well-functioning Students’ Union is a vital part of this endeavour and the University ensures that students are represented in all its major decision making bodies.’

Liverpool Hope Corporate Plan 2016-2020

We want to work in partnership with our students to offer you the best possible student experience. We seek to do this in dialogue, staff being responsive and empathetic to students’ needs, whilst giving you the opportunity to flourish in a challenging academic environment.

Every student has the opportunity and is encouraged to provide feedback on your experience while studying at Hope. The range of opportunities available mean that students have a choice in the way your voice is heard. You should also expect to receive a response on issues raised within a reasonable time.

Formal opportunities for dialogue

1. Presence of elected Student Union officers at formal University Committees

The following University Level committees have representation from elected members of the Student Union sabbatical team:

  • University Council
  • Senate
  • Academic Committee
  • Learning and Teaching Committee
  • Mission and Values Group
  • Student Services Group
  • Standing Sub Committee on Assessment
  • Library Steering Group.
  • Academic Appeals Committee
  • Student Finance Group
  • Learning Support Funding Panel
  • International Focus Group
  • University Residential Life Committee

Terms of reference, membership and minutes of the meetings can be found on the Committees webpages.

2. Presence of elected student representatives at other meetings

The following Faculty/Service Area Level committees have representation from elected Student Representatives.

  • Faculty Boards
  • Faculty Quality Learning and Teaching Committees
  • Network of Hope Student experience and Academic Quality Committee
3. Involvement of Students in Departmental Review

Every department is subject to departmental review approximately every 5 years. The panel includes one recent graduate and there are also opportunities for current students to attend a meeting to meet and discuss their experiences with the panel. 

4. Involvement of students in major modification of awards/approval of new awards

Student consultation is an essential part of the process when a department decides to make a major modification to their existing curriculum or to create a new course. 

5. Involvement of students in the work of academic Departments

Each department at Hope is required to have a Staff/Student Liason committee. Each committee has a membership which includes a student from each level on each award offered and at least two members of academic staff. 

Terms of reference, membership and operating guidelines for SSLC can be found on the Hope Student Union website or on the Student Gateway

6. Involvement of students in the work of University service units

The service units collate student feedback on a regular basis. The process and the means of feedback differs between service units. SSWB have an overarching Student Voice group to review and enhance how service units gather and respond to student feedback. Outcomes are published in the Student newsletter. 

7. University Student Sounding Board

The University Student Sounding Board is a cross section of the student body who meet together to discuss items of strategic interest to the University, University proposals for developments and other issues. Members of the management team are invited by the board to discuss specific items. The Board is chaired by a student.

Read the Student Sounding Board Terms of Reference

8. Annual University level course evaluation surveys

The University surveys the experience of all students each academic year. Level H students are surveyed early in December and Levels C and I in March. Feedback on the outcomes is given verbally in classes ideally the week following the survey and is also made available in written form on Moodle. Reflection on the outcomes of these surveys also forms part of the annual monitoring process in each Department. The outcomes of the surveys are also considered by the Faculty Quality Learning and Teaching Committee and University Learning and Teaching Committee.

9. External surveys

The University takes part annually (February – April) in the National student survey (NSS) Following publication of the results in August the outcomes are considered at Departmental level and also by the meeting of HODs. The University Learning and Teaching Committee also considers the outcomes at its first full meeting of the year to reflect on University Level issues; as does the Equal Opportunities Committee with a view to ensuring that any significant differences in responses of specific cohorts are addressed. Each Department is required to have an NSS action plan.

The University NSS results can be found on the Higher Education Funding Council (HEFCE) website.

Informal Opportunities for Dialogue

1. Weekly tutorials between students and a named tutor

One of the key points of the University Learning, Teaching Strategy is that every student meets with a named tutor once a week in a small group. These groups have the fundamental aim of encouraging relationships to develop between students and staff in their department. This gives all students an opportunity for dialogue with a member of University staff each week.

2. Regular contact between University and Student Union

The elected officers of the SU meet with the Dean of students on a weekly basis to exchange information about developments and to resolve as many issues as possible on an informal basis.

3. Student Union Forums

Forums are an opportunity for all students to take control of the Student Union, it is where all important decisions about union policy, funding, events, and campaigns are made. There are four forums every academic year. 

Additional Opportunities for Dialogue

In addition to all of the above mechanisms there are a range of local arrangements put in place by individual faculties and service areas. These include

  • Student forums 
  • Focus groups 
  • ‘You said, we did’ initiatives 

In the case of major developments for example the integrated curriculum, the change management process and the development of the new Learning and Teaching strategy, specific plans for student consultation are devised as appropriate.

The Student Union have a wide range of mechanisms and processes for listening to the student voice. These can be found on their website www.hopesu.com

Final Note

The most important consideration is that every student has the opportunity and is encouraged to provide feedback on their experience while studying at Hope.  The range of opportunities described above and the flexibility of mechanisms which operate both through the SU and directly with the University mean that students have a choice in the way they make their voice heard. They can also expect to receive a response on issues they raise within a reasonable time.  For some issues, where it would be beneficial for the student body to be aware of the issue and the feedback from the University, mechanisms are available both physically and online to do this effectively.

Revised October 2016