Who does what?

On this page, you will find an overview of the student services available to current students and how to contact them:

Accommodation

The Accommodation Office is based on the ground floor of the Eden Building at Hope park in the Business Gateway Office. The Accommodation Office offers the following services: showing halls to prospective students; helping new students to settle in; advising on where to get specialist advice if students are having problems; allocating rooms to students and guests; arranging room moves; managing contracts, including applications to terminate; refunding room deposits; key management, including replacing lost keys; taking room repairs; and dealing with any enquiries or complaints.

T: 0151 291 3434

E: accommodation@hope.ac.uk

 

Careers and Employability

Careers and Employability at Liverpool Hope University provides careers information, advice and guidance and aims to inspire, inform and encourage by providing up to date information and intelligence on the changing world of work. Careers and Employability offers everything that you would expect including careers information, drop-in sessions, one-to-one guidance interviews and careers events and employer led workshops.

We are excited to offer a range of employment related opportunities through our Employability Hub. The Hub is located in the Gateway Building, Hope Park and offers part-time and full-time work – on and off campus; work experience and volunteering opportunities; internships and Graduate Advocate opportunities within the university.

T: 0151 291 3427

E: careers@hope.ac.uk

 

Chaplaincy

The Chaplaincy Base is at the rear of the EDEN building, Hope Park, but the team are to be found around the campuses, as well as in Hope Chapel every day. Come into the chaplaincy for £1 lunch every Monday or drop by for tea and coffee whenever you want!

Telephone: 0151 291 3545

Email: chaplaincy@hope.ac.uk

 

Counselling

At Liverpool Hope University we offer professional and confidential counselling to help you with any personal issues affecting your studies, self-esteem, relationships, emotional or general wellbeing. We are based in the Gateway Building (First Floor) at the Hope Park campus.  Being a student can be very demanding academically, personally and socially and there are times when many of us could benefit from additional support.  During these times, when we are facing problems, or if we are in a period of crisis, counselling may provide the opportunity to talk things over, in confidence, with an understanding and objective outsider. 

T: 0151 291 3427

E: sdw@hope.ac.uk

 

Disability and Dyslexia Services

If you have a disability or dyslexia please contact Student Development and Well-being to discuss your support needs. We have a team of advisers who can meet you face to face, speak with you on the telephone or answer email queries. During term-time we run drop-in advice sessions as well as offering bookable appointments. 

For more information or advice, please contact Student Development and Well-being.

T: 0151 291 3427

E: sdw@hope.ac.uk

 

Gateway Service Desk

The Gateway Service Desk deals with day-to-day student enquiries. Should you any require information about student services you can contact us directly:

T: 0151 291 3813

E: gateway@hope.ac.uk

In Person: ground floor service desk in The Gateway to Hope Building

 

Health at Hope

Student Support Services at Liverpool Hope University take account of every aspect of your health whilst you are studying with us. If you feel poorly and need to see a doctor, are worried about particular aspects of your health (for example sexual health, mental health) or if you need information about any aspect of your health and wellbeing, the staff in Student Development and Wellbeing are able to help you. Our administrators are trained to ask simple additional questions to help you access the Service / Services that will best support you.

T: 0151 291 3427

E: sdw@hope.ac.uk

 

Hope Works

Hope Works is the Careers & Employability's on-campus employment service. We match students studying at Liverpool Hope with a wide range of part-time, paid work opportunities available on campus - at either Hope Park or Creative Campus. Register for Hope Works in the university's new Employability Hub. Please call in to have a chat to staff about the opportunities available.

 

Learning Spaces

Liverpool Hope has a range of different study environments which reflect the various ways our students and staff learn and study – these are known as Learning Spaces. We provide spaces for quiet study, group study, informal social learning, presentation practice, silent reading and revision space and more. We also provide a range of different technologies within our learning spaces to suit the needs of our students including PCs, laptops, Macs, projection and presentation facilities, extensive Wi-Fi access and online support accessible from anywhere.

T: 0151 291 2013

E: mahernn@hope.ac.uk

 

Library Services

Liverpool Hope’s Library Service provides access to a wide ranging collection of physical and online resources to support learning and research. The service also provides different types of study space across both campuses to support the wide range of learning styles and needs, from individual study rooms to group spaces, and from silent study to more relaxed social learning.

T: 0151 291 2000 (for loans and renewals)

E: askalibrarian@hope.ac.uk

 

International Student Information

The International Student Welfare Officer is Carol Crawford, and her role is to provide practical advice and support for all our international students during your time as a student here at the University. Carol is based within the International Unit in the Gateway Building (First Floor) at Hope Park. The International Unit offer many excellent services for our international students including International Student Welfare, Careers Advice, Health information, Counselling and Listening Support, and a Disabilities Advice Service.

T: 0151 291 3274

E: crawfoc2@hope.ac.uk

 

IT Services

The IT Service Desk staff are here to offer help and guidance on the whole range of IT facilities available at Liverpool Hope. If you have any problem / query, please contact us. 

T: 0151-291-2100 - Available 24 hours a day, 7 days a week.

E: itshelp@hope.ac.uk 

In Person: 1st Floor, Sheppard-Worlock Library

 

Student Administration

Liverpool Hope Student Administration team forms part of the wider range of support services available to students through Student Support and Well Being and are responsible for central student administration at the University. We have overall management of the student and curriculum record and the University’s undergraduate and postgraduate regulations. Our work underpins a student’s academic experience from application through to graduation and incorporates both undergraduate and postgraduate admissions, registration, timetables, assessment and examinations, appeals, certificates and transcripts, student related statistical reporting and returns to statutory bodies, records management and graduation.

T: administration@hope.ac.uk

E: 0151 291 3331

 

Student Finance

The Student Finance team is based in the Gateway to Hope building at Hope Park. The office is generally open from 9am until 5pm and we have a highly experienced team who can help and advise in all areas of student finance. There are two separate sections to Student Finance:

Student Funds deal with information and guidance about money available for your course including bursaries, scholarships, maintenance loans and grants.

T: 0151 291 3435

E: studentfunds@hope.ac.uk 

Fees and Collections deal with information on fees for all courses and accommodation offered at Liverpool Hope University.

T: 0151 291 3339

E: financequeries@hope.ac.uk

 

Welfare and Benefits:

The Welfare/Benefits Adviser operates a confidential and impartial Advice Service to students. This service is situated within Student Development and Well-being which is based on the first floor of the Gateway Building at Hope Park. The service is open four days per week and is operated via an appointment only system. You can make an appointment in person, email or by telephone. Appointment times last for up to an hour. 

We also offer a drop-in service on Monday's 2pm - 4pm, Tuesday 11.30-1pm, Wednesday 3pm - 5pm, Thursday 10am - 12pm.

T: 0151 291 3427

E: sdw@hope.ac.uk