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Information for Graduates

Ordering a Certified Copy of your Qualification Certificate

There can only be one original certificate in existence at any one time. If you require a certified copy of your degree certificate, please provide one photocopy of your document which will be certified as a true copy by the University or send in your original certificate which will be photocopied and certified. The administration charge for this service is ten pounds sterling (£10.00) per copy. The fee covers the cost of standard mail/airmail.

You may request your copy (or copies) by using our online payment service

Following the completion of your order and payment, you should either send a scanned copy of your original certificate via e-mail (administration@hope.ac.uk), send a photocopy via fax (+44(0)151 291 3048), call in with a photocopy or the original to the Gateway Building, Hope Park, or post a photocopy or the original to us at the following address:

Student Administration
Gateway Building
Liverpool Hope University
Hope Park
Liverpool
L16 9JD

Your documents will be prepared and dispatched as per your instructions, normally within 2-4 weeks following the placement of the online order. Please note that during certain periods of peak activity (e.g. graduation in June, July, December and January), you may experience some delay in this regard.

Ordering a Replacement Copy of your Qualification Certificate – Graduates of Liverpool Hope University, who completed their awards in 1995 or thereafter

If you have misplaced your original certificate, a replacement copy can be issued. The administration charge for this service is thirty pounds sterling (£30.00)*. The fee covers the cost of first class recorded delivery/Airsure/Internationally Signed For mail.

* Those ordering replacement certificates for two separate awards (e.g. a BA and an MA) will need to pay the full charge of £30.00 for each.

All documents must be ordered and paid for by credit or debit card using our online payment service.

During this process, you will be asked to provide the following information:

  • Your full name at the time of your study
  • Date of birth
  • Student ID number (if known)
  • Full title of course
  • Years Award Obtained (for awards completed after 1994)
  • E-mail address
  • Contact telephone number
  • The circumstances in which the certificate was list or destroyed (e.g. lost whilst moving house)

Your document will be prepared and dispatched as per your instructions, normally within 2-4 weeks following the placement of the online order. Please note that during certain periods of peak activity (e.g. graduation in June, July, December and January), you may experience some delay in this regard.

Frequently Asked Questions…

Q. Which credit/debit cards are accepted on the online payment service?
A. The University accepts Visa, Mastercard, UK Maestro and UK Solo

Q. Can I order documents if I have an outstanding account with the University?
A. If you owe money/materials to the University (i.e., if your account has been placed on financial hold), we will not prepare your documents until your account is cleared. We will inform you if there is a problem with your account.

Q. Can my certified copies be sent to different addresses if I order more than one copy?
A. Yes. If you require certified copies to be sent to different addresses, please send a follow-up e-mail requesting this to administration@hope.ac.uk

Q. Can I order additional copies of my qualification certificate?
A. No. There can only ever be one original certificate in circulation at any one time. You may request a certified copy (or copies) of this original document or, if your original certificate has been lost, you may order a replacement.

Q. How will my documentation be posted?
A. All certificates will be sent by first class recorded delivery/Airsure/Internationally Signed For mail.

Q. Can I place an order for documentation via telephone or in person?
A. This service is no longer available. We will of course by happy to deal with any queries that you may have via the following contact details:

In person or via post:

Student Administration
Gateway Building
Liverpool Hope University
Hope Park
Liverpool
L16 9JD

By telephone on +44(0)151 291 3331
By fax on +44(0)151 291 3048
By e-mail on administration@hope.ac.uk

Ordering a Replacement Copy of your Qualification Certificate – Graduates of Liverpool Hope University, who completed their awards pre-1995

Certificates conferred before 1995 were produced by the University of Liverpool. You will need to apply to their Student Administration Centre to get a replacement certificate. Please contact them via e-mail at studentenq@liv.ac.uk or telephone +44(0)151 794 2040 or visit their website at www.liv.ac.uk /graduation/certificates for further information.

Transcript & Diploma Supplements

A transcript or Diploma Supplement is your academic history. It lists the titles and marks of the modules you studied in each academic year*. It gives your period of registration as a student, your degree date and your degree classification. You may need your transcript or Diploma Supplement for employment, further education or immigration purposes.

* For awards prior to September 2000 - the University is unable to produce a complete transcript, however a letter of confirmation of award can be produced – if this is required please e-mail administration@hope.ac.uk with your request.

Official Academic Transcripts and Diploma Supplements – Past students who started studies post 2000

Formal University transcripts and Diploma Supplements are produced on bespoke paper with enhanced security features added and are the common format accepted by employers, educational institutions and immigration agencies as supporting documentation.

Transcripts and Diploma Supplements are produced according to guidelines arising out of the Bologna Process, an intergovernmental initiative designed to create a European Higher Education Area (AHEA) by 2010 and to promote the European system of higher education worldwide. The University’s Diploma Supplement confirms to the strict guidelines set out by NARIC and the Europe Unit of Universities UK. For these reasons, it is not possible for students to request additional information to be included on their Diploma Supplement.

A copy of your Diploma Supplement is provided to you free of charge when you graduate, either on the day of your ceremony if you graduate in person, or sent by post if you elect to graduate in absentia. Diploma Supplements are also provided free of charge and posted to those students awarded a Diploma or Certificate of Higher Education, or a Postgraduate Diploma or Certificate.

Please note if you are PGCE student who graduated prior to 2009, please contact the Education Faculty telephone +44(0)151 291 3410 or e-mail ask-education@hope.ac.uk

If you are a Psychology student, and you need a transcript to confirm your eligibility for Graduate Membership of the British Psychological Society, or the Society’s Graduate Basis for Registration, please contact the Faculty of Sciences and Social Sciences telephone +44(0)151 291 3418 or e-mail psychology@hope.ac.uk

Ordering Additional Official Transcripts and Diploma Supplements

Additional official transcripts and/or Diploma Supplements can be prepared for you at any time.

There is a charge of twenty pounds sterling (£20.00) for the first copy and five pounds sterling (£5.00) for every additional copy requested at the same time*. You can order as many as you need, and they can be sent to any address. The fee covers the cost of standard mail/airmail.

* Those ordering documentation for two separate awards (e.g. a BA and an MA) will need to pay the full charge of £20.00 for each.

All documents must be ordered and paid for by credit or debit card using our online payment service.

The following products are available:

Product Cost
Official Academic Transcript £20.00
Additional Official Academic Transcript  £5.00 

After adding your products to your shopping basket, you will be asked to provide the following information:

  • Your full name at the time of your study
  • Date of birth
  • Student ID number (if known)
  • Full title of course
  • Years of study (e.g. 2000-2003)
  • E-mail address
  • Contact telephone number

Your documents will be prepared and dispatched as per your instructions, normally within 2-4 weeks following the placement of the online order. Please note that during certain periods of peak activity (e.g. graduation in June, July, December and January), you may experience some delay in this regard.

Frequently Asked Questions…

Q. Which credit/debit cards are accepted on the online payment service?
A. The University accepts Visa, Mastercard, UK Maestro and UK Solo

Q. What results will the transcript show?
A. As you are still studying on course a transcript will only show confirmed results and therefore, provisional results for courses you are currently studying will not show.

Q. Can my documentation be sent to different addresses if I order more than one copy?
A. Yes. If you require documents to be sent to different addresses, please send a follow-up e-mail requesting this to administration@hope.ac.uk

Q. How will my documentation be posted?
A. All documentation will be sent by standard mail/airmail.

Q. Can I place an order for documentation via telephone or in person?
A. This service is no longer available. We will of course by happy to deal with any queries that you may have via the following contact details:

In person or via post:

Student Administration
Gateway Building
Liverpool Hope University
Hope Park
Liverpool
L16 9JD

By telephone on +44(0)151 291 3331
By fax on +44(0)151 291 3048
By e-mail on administration@hope.ac.uk